Returns & Exchanges

RETURNS & EXCHANGES

We want you to love your Cloche pieces. If something isn't right, you have 14 days from delivery to request a return or exchange.

Eligibility

• Items must be unworn, unwashed, and in original condition with all tags attached.
• Items must be returned in their original packaging.
• Proof of purchase (order number) is required.

Exchanges (Free)

Need a different size? We offer one free size exchange per order within the U.S., subject to availability. If the size you want is sold out, we'll issue store credit.

Returns

• Full-price items: refund to your original payment method or store credit (+10% bonus if you choose store credit).
• Return shipping for refunds is $7.00, deducted from your refund. Exchanges ship free.

Final Sale Items

Items marked Final Sale, gift cards, and items purchased at more than 40% off are not eligible for refunds but may be exchanged for a different size.

How to Start a Return

1. Email clochellc@yahoo.com with your order number, the item(s), and whether you'd like an exchange, refund, or store credit.
2. We'll reply within 24 hours with a return label and instructions.
3. Ship your item within 7 days of receiving the label.

Items sent back without an approved return request can't be accepted.

Refund Timing

Once your return arrives and is inspected (within 3 business days), we'll email you and issue your refund. Banks typically take 5–10 business days to post it.

Damaged, Defective, or Wrong Item

Contact us within 7 days of delivery with photos. We'll send a replacement or full refund at no cost to you, including shipping.

International Returns

International customers can return eligible items within 14 days. Contact us first for return instructions; return shipping costs are the customer's responsibility unless the item is damaged or incorrect.