Shipping Policy
SHIPPING POLICY
Processing Time
Orders are processed and shipped from Dallas, Texas within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 2pm CT on Friday ship the next business day. Pre-order and limited-drop items ship on the date shown on the product page.
You'll receive an email with a tracking number as soon as your order ships.
United States
| Method | Delivery Time | Cost |
|---|---|---|
| Standard | 3–6 business days | $8.00 — FREE on orders $70+ |
| Express | 1–3 business days | $15.00 |
International
We ship to 185+ countries. Rates are calculated at checkout and shown in your local currency.
| Method | Estimated Delivery |
|---|---|
| DHL eCommerce (Economy) | 7–11 business days |
| FedEx International Connect Plus | 2–5 business days |
| DHL Express Worldwide (Fastest) | 1–4 business days |
No surprise fees. Duties and import taxes are included in the price you pay at checkout, so there's nothing extra to pay on delivery.
Tracking & Delivery
- Tracking can take up to 24 hours to show movement after your label is created.
- Please double-check your shipping address at checkout. We can't redirect packages once they've shipped.
- If your tracking shows "delivered" but you can't find your package, check with neighbors and your local carrier, then contact us within 7 days.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, email clochellc@yahoo.com with your order number and photos (for damage). We'll work with the carrier and make it right with a replacement or refund.